Refund policy

Luxe Barbeque Company offers a 7 day full refund from the date of purchase.

As well as a 14 day in store credit policy.

Original proof of purchase is required for full refund and/or in store credit. *used grills not valid for refund or store credit. 

Parts and special orders not valid for refund or store credit and are final sale.  Items must be in original packaging and in good order to be valid for refund or store credit.  Approved returns are subject to a minimum 25% restocking charge. 

Shipping charges are non refundable and customer is responsible for return shipping charges to Luxe Barbeque Company. Manufacturer defects valid for warranty not refund. 

 

COMPETITOR PRICE MATCH POLICY (ISSUE OF STORE CREDIT)

Luxe Barbeque Company provides a price match policy valid for 30 days from the date of purchase, subject to meeting all specified criteria. A gift card will be provided for the price difference between the purchase price and the matched price.

Price Match requests must meet the following:

- Original sales receipt 
- Proof of current authorized retailer competitor advertisement

- Product must be in stock

- Product must be identical sku, and model

 

Exclusions:

Discontinued, noncurrent, floor model, as-is and damaged merchandise

**Luxe Barbeque Company cannot match lower prices as a result of a price match against our initially lower pricing.

 

90 DAY MANUFACTURER STORE CREDIT POLICY (ISSUED BASED ON MANUFACTURER OR SUPPLIER SALE/PROMO PERIOD)

Luxe Barbeque Company provides a 90-day price match policy starting from the purchase date, contingent solely on one of our suppliers or manufacturers having a "sale or promo period”.

 

All criteria must be met to qualify for store credit:

Proof of sale period initiated by one of our suppliers or manufacturers. No additional discounts or promotions applied to the original sales invoice. If this situation arises, the discounts or promotions on the original invoice will be deducted from the store credit.

-Product must be identical sku, and model

-Product must be in stock

 

Exclusions:

Discontinued, noncurrent, floor model, as-is and damaged merchandise

**Luxe Barbeque Company cannot match lower prices as a result of a price match against our initially lower pricing.