LUXE BBQ CO - {{ticket.name}}

{{ticket.name}}

We’ve got your Service / Parts / Warranty request — and our BBQ brains are already on it! One of our team members will dig into the details and reach out soon with next steps. While many warranty items are covered by the manufacturer, some situations (like out-of-warranty parts, specialty components, shipping, or diagnostic time) may come with additional charges — but don’t worry, we’ll always review any costs with you and get approval before moving forward. Thanks for trusting us to help get you back to cooking hot and fast (or low and slow 😉)!

LUXE BBQ CO - {{ticket.name}}

{{ticket.name}}

We’ve got your Service / Parts / Warranty request — and our BBQ brains are already on it! One of our team members will dig into the details and reach out soon with next steps. While many warranty items are covered by the manufacturer, some situations (like out-of-warranty parts, specialty components, shipping, or diagnostic time) may come with additional charges — but don’t worry, we’ll always review any costs with you and get approval before moving forward. Thanks for trusting us to help get you back to cooking hot and fast (or low and slow 😉)!

WHAT ARE YOU DEALING WITH TODAY!!!!!

THE MOST COMMON REASON FOR A PROPANE GRILL TO NOT HEAT UP IS THAT THE PROPANE REGULATOR IS IN WHATS CALLED BYPASS MODE. HAVE A LOOK AT THE VIDEO BELOW TO HOPEFULLY GET YOU BACK UP AND RUNNING.

If this link didn't fix the problem, please click next below to fill out the rest of the required information.

ONE OF OUR MOST COMMON CALLS. MY IGNITER ISN'T SPARKING. TYPICALLY THIS CAN BE EASILY SOLVED WITH A COUPLE QUICK CHECKS.

LETS START BY GETTING TO KNOW EACHOTHER......

WE NEED PART NUMBERS....DID YOU DO SOME HOMEWORK?

GIVE US THE DEETS!!!

IF MORE THEN ONE OF EACH ITEM IS NEEDED, PLEASE LIST MULTIPLE TIMES

LET US GIVE YOU A HAND

DON'T WORRY WE WONT JUDGE....

STILL NOT JUDGING.....

IT'S LIKE THERAPY.... FOR YOUR BBQ.

BE HONEST WITH US AND YOURSELF!!!!

EXPECTING THAT SAME HONESTY!

LET US GIVE YOU A HAND

WARRANTY SUBMISSIONS ARE APPROVED BY THE MANUFACTURER AND NOT LUXE BARBEQUE COMPANY

YOU DID IT. THE HARD PART IS DONE! NOW SIT TIGHT WHILE WE GET YOU A QUOTE FOR THE PARTS YOU NEED.

LETS GET YOU GRILLING AGAIN!!!

STEP ONE COMPLETE!

CONGRATS WE ARE ONE STEP CLOSER TO FIXING YOUR BBQ.

STEP TWO INCOMING!

Collection: King Sized Boxing Day

Broil King - Crown S490

Broil King - Crown 420 Shadow

Broil King - Crown S440